Refund Policy

Thank you for choosing our Tesla camping gear! We are committed to providing high-quality products and a satisfying shopping experience. To ensure your rights during the return process, please carefully read the following return policy.

1. Our Return Promise

We offer a 30-day worry-free return policy (based on the delivery date). After 30 days, we will be unable to process refunds or exchanges.

2. Return Conditions

• The product must be in its original packaging and in resalable condition (unused, unstained, undamaged).

• We cannot provide refunds for items rendered unsellable due to non-quality issues (e.g., user-caused damage, improper use, etc.）

• Discounted/pre-owned items are not eligible for the 30-day return policy. Returns are only accepted for quality-related issues.

3. Non-Returnable Cases

• Products returned after 30 days.

• Used, damaged, or incomplete items (missing accessories/packaging).

• Unauthorized returns (returns shipped back without prior customer service approval).

4. Return Process

STEP 1: Email us at support@novapads.com with the following details:

• Order number

• Reason for return

• Product photos (if claiming quality issues)

STEP 2: Await Approval

• We will review your request within 1–3 business days.

• If approved, you will receive:

• A return address (customer covers return shipping)

• A prepaid return label (quality-related returns only)

Note: For Europe, prepaid return labels are only available for Germany. Other European regions will receive a return address only.

STEP 3: Ship the Item Back

• Use the original packaging or a sturdy box.

• Non-quality returns: Shipping costs are borne by the customer.

STEP 4: Refund Processing

• Once the returned item is received and inspected, we will issue a refund to your original payment method within 5–7 business days.

• Credit card/PayPal refunds: Processing time depends on your bank (typically 3–10 business days).

5. Exchange Process

STEP 1: Email us at support@novapads.com with the following details:

• Order number

• Item to be exchanged and reason

• Replacement product details (price differences will be adjusted)

STEP 2: Return the Original Item

• Follow the same process as returns (the new item will be shipped after we receive and inspect the original).

STEP 3: New Item Shipment

• After receiving your return, we will inspect it within two business days and ship the replacement.

6. Shipping Costs

• No-questions-asked returns: Customer covers round-trip shipping costs.

• Quality-related returns: We cover return shipping (proof required).

• Discounted items: Only quality-related return shipping is covered.

• Remote regions: Customer covers return shipping costs.

7. Important Notes

• If non-NovaPads items are accidentally included in your return package, NovaPads is not responsible for returning them. You must provide a return shipping label for us to ship them back. The label must be emailed to support@novapads.com within 1 week of our return team receiving your package. Unclaimed items after 1 week will be disposed of.

• NovaPads reserves the right to deduct 20% from refunds for:

• Order/item refused upon delivery.

• Items returned in unsatisfactory condition or with excessive wear from normal use.