Warranty Policy
Thank you for choosing NovaPads! We are committed to providing you with high-quality products and exceptional service. To protect your rights, we offer the following warranty coverage for our brand new products:
Warranty Period:
All new products come with one-year warranty starting from the date of purchase.
Warranty Coverage Includes:
1.Material or manufacturing defects under normal use conditions
2.Performance failures not caused by human factors
3.Quality issues with original factory accessories
Important Exclusions:
We regret to inform you that the following cases are not covered:
- Discounted promotional items or refurbished/pre-owned products
- Products beyond the warranty period
- Damages caused by:
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- Reasonable wear and tear from normal use
- Improper use, accidents, or force majeure
- Unauthorized disassembly, modification, or repair
- Misuse: Damage or malfunction resulting from failure to follow product instructions
Warranty Service Process:
1.Customer Consultation:
Contact our support team at support@novapads.com and provide:
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- Complete proof of purchase (order number)
- Detailed description of the product issue
- Clear photos or videos of the defect
2.Inspection & Confirmation:
Our technical team will evaluate the reported issue
3.Warranty Service:
Upon confirmation of eligibility, we will provide repair or replacement services
Contact Information:
Customer Service Email: support@novapads.com
Response Time: Within 3 business days
Policy Notes:
NovaPads reserves the final right to interpret this warranty policy.
Any policy changes will be updated on the official Novapads website without prior notice.
Customers are advised to periodically review the warranty policy.
This policy ensures NovaPads customers receive the highest quality service and support while clearly outlining warranty terms and conditions.
